Transaction Notes & Disclaimer
About Customized Products Notes
About Disclaimer
Please ensure all shipping information is entered accurately at checkout. We do not take responsibility for incorrect or misspelled addresses, nor for packages held, delayed, or seized by customs. Once your order has shipped, we are unable to make changes or accept liability for any issues arising from incorrect details or customs processing. All duties and taxes imposed by customs are the responsibility of the recipient.
About Customs Policy
International Shipping: We offer international shipping to cater to our global clientele.
Customs Declarations: All goods will be declared for customs purposes and we will make reasonable declarations on them to ensure compliance with international regulations.
Duty and Taxes: Customers are responsible for any applicable duties, taxes, or import fees imposed by the destination country.If you have any concerns regarding taxes and fees, please contact us at nicetoolhome_info@163.com. We will do our best to assist you.
Restricted Items: Some items may be restricted for importation into certain countries. Customers are advised to check their country’s import regulations before placing an order.
Delays: Customs procedures may occasionally cause delays in delivery times. We appreciate your patience and understanding in such situations.
Customer Support: For any customs-related inquiries or assistance, feel free to contact our customer support team.
About shipping
Q: How often do you ship orders?
A: For non-customized products, we aim to ship within 48 hours of receiving your order. If we are unable to ship within this timeframe, we will proactively contact you to explain the situation. Please keep an eye on your email after placing an order, or feel free to reach out to us to inquire about the shipping status.
Q: Which logistics company do you use for shipping?
A: We typically use either “Cainiao” or “Yanwen” for shipping.
Q: When can I expect my package to arrive?
A: International shipping usually takes about 15-30 days, with most countries receiving their packages in approximately 20 days. Delays may occur due to customs inspections. China has strict regulations regarding knives, so if customs detain a knife item, we will resend it within 24 hours of receiving the notification. This may add extra time (around 5-8 days). We appreciate your patience.
Q: What should I do if there are issues with my order?
A: If you are unsatisfied with your order upon receipt or require assistance with installation, please contact our customer service team at nicetoolhome_info@163.com. We are here to help resolve any issues you may have.
Q: How can buyers track their package after receiving it?
A: We will inform you via email or real-time messaging tool about how to track your package when we ship it. Typically, this includes a tracking number and a website for you to check the delivery status.
